Shipping and Delivery Policy

Last updated: 22 October 2026

1. Overview

BittyBuild aims to process, dispatch and deliver orders safely and efficiently. This Shipping and Delivery Policy explains how orders are handled, the delivery options available and what customers can expect after placing an order.

This policy applies to physical products purchased directly through the BittyBuild online store.

2. Order Processing

Orders are processed after payment has been successfully authorised.

Processing times may vary depending on product availability, order volume, product type and whether an item requires additional preparation or assembly.

Orders are generally processed during business days, excluding weekends and public holidays, unless otherwise stated.

Any estimated processing or dispatch timeframe displayed on a product page or at checkout should be treated as the applicable estimate for that order.

BittyBuild will make reasonable efforts to notify customers of significant processing delays.

3. Shipping Options and Delivery Estimates

Available shipping services, estimated delivery times and delivery charges will be displayed at checkout where applicable.

Delivery estimates may vary depending on the delivery address, courier service, product availability and other circumstances beyond BittyBuild’s reasonable control.

Customers should review the available delivery options and charges before completing their purchase.

Unless expressly guaranteed, delivery timeframes are estimates rather than guaranteed delivery dates.

4. Shipping Costs

Shipping charges are calculated according to the applicable delivery service, destination, parcel size, weight and other relevant factors.

The applicable shipping cost will be displayed at checkout before an order is placed.

Any free-shipping promotions will be subject to the terms and conditions displayed with the relevant offer.

For international orders, additional charges such as customs duties, import taxes or local handling fees may apply, depending on the destination and applicable regulations.

5. Delivery Information

Customers are responsible for providing a complete and accurate delivery address and contact information at checkout.

BittyBuild cannot guarantee successful delivery where incorrect or incomplete information has been provided. Customers should contact BittyBuild as soon as possible if an address needs correcting after an order has been placed.

Changes to delivery details may not be possible once an order has been dispatched.

Where a delivery attempt is unsuccessful, the courier may offer redelivery, collection from a designated location or another option under its own delivery procedures.

6. Tracking Orders

Where tracking is available, tracking information may be provided by email or through the relevant courier service after dispatch.

Tracking information may take some time to update following collection of a parcel.

Customers should use the tracking information provided to check delivery progress. If tracking has not updated for an extended period or a parcel appears to be delayed, customers should contact BittyBuild for assistance.

7. Delayed Deliveries

BittyBuild aims to meet the delivery estimates provided but cannot guarantee that every parcel will arrive within the estimated timeframe.

Delays may occur due to courier operations, severe weather, seasonal demand, customs processing, transport disruption or other unforeseen circumstances.

If an order is delayed, BittyBuild will make reasonable efforts to assist the customer and provide relevant information where available.

Nothing in this policy removes any legal obligations concerning delivery times or a customer’s right to cancel an order or obtain a refund where provided by applicable law.

8. Lost or Missing Parcels

If an order has not arrived within the expected delivery timeframe, customers should contact BittyBuild with their order number and any available tracking information.

BittyBuild will investigate the delivery status with the relevant courier where appropriate.

If a parcel is confirmed lost or has not been delivered as legally required, BittyBuild will work with the customer to provide an appropriate resolution in accordance with applicable law.

Responsibility for delivery remains with BittyBuild until the products come into the physical possession of the customer or a person identified by the customer to receive them, except where applicable law provides otherwise.

9. Damaged Deliveries

Customers are encouraged to inspect deliveries upon arrival.

If a product arrives damaged, customers should contact BittyBuild as soon as reasonably possible and provide their order number, a description of the damage and photographs where available.

BittyBuild will assess the issue and arrange an appropriate resolution in accordance with the customer’s legal rights. Depending on the circumstances, this may include a repair, replacement or refund.

Reporting damage promptly helps BittyBuild investigate courier-related issues, but it does not remove any