Returns and Refunds Policy

Last updated: 22 October 2026

At Bitty Build, we want our customers to be satisfied with their purchases. This policy explains our returns, refunds and replacement procedures for physical products purchased through our website.

1. 30-Day Returns Guarantee

We offer a 30-day returns guarantee on eligible physical products purchased directly from Bitty Build.

Customers may request a return within 30 days of receiving their order, subject to the conditions outlined in this policy.

To be eligible for a return, products must generally be returned in their original condition, with all accessories, components and packaging included where reasonably possible.

We reserve the right to assess returned products before approving a refund or replacement. Where applicable, deductions may be made for any diminished value resulting from handling beyond what is necessary to establish the product’s nature, characteristics and functioning.

2. Faulty, Damaged or Incorrect Products

If your product arrives faulty, damaged, incomplete or different from what you ordered, please contact us as soon as possible with your order number and a description of the issue. Photographs may be requested to help us assess the problem.

We will work with you to arrange an appropriate remedy, which may include a repair, replacement or refund, depending on the circumstances and your legal rights.

Nothing in this policy limits or excludes your statutory rights under applicable UK consumer protection law.

3. Change-of-Mind Returns

If you change your mind about a purchase, you may request a return within our 30-day guarantee.

Please contact us before sending any product back so that we can provide return instructions.

Unless otherwise agreed, customers are responsible for return postage costs for change-of-mind returns. Original delivery charges and any refund deductions will be handled in accordance with applicable consumer law.

Products should be packaged securely to prevent damage during transit.

4. Non-Returnable Items

For hygiene, safety, licensing or product-specific reasons, certain items may not be eligible for change-of-mind returns where permitted by law. Any applicable exclusions will be clearly communicated before purchase.

This does not affect your rights if an item is faulty, not as described or otherwise fails to meet the requirements of applicable law.

5. Refund Processing

Once we receive and inspect a returned product, we will notify you whether your refund has been approved.

Approved refunds